Terms of service

Herbenics India Pvt. Ltd. (“Herbenics,” “we,” “our”) respects your privacy and is committed to protecting your personal data. By using our website and services, you agree to this Privacy Policy & Terms.

Information We Collect

  • Personal details (name, contact, age, email, phone).

  • Payment details (processed securely via third-party gateways).

  • Order history and preferences.

  • Technical data (cookies, IP, browser).

Use of Information

We use your information to process and deliver orders, handle payments, provide customer service, improve our website, prevent fraud, and comply with legal obligations.

Data Security & Retention

We use encryption, secure servers, and access controls. Your data is kept only as long as necessary for business and legal purposes.

Cookies

We use cookies to improve your shopping experience. You can disable cookies in your browser settings, but some features may not work properly.

Your Rights

You can access, update, or delete your data, and withdraw consent anytime. Contact our Grievance Officer for requests.

E-Commerce Terms

  • Orders & Payments: All prices in INR. Orders are confirmed after successful payment.

  • Shipping: Delivery across India in 3–7 working days. Tracking provided.

  • Returns & Refunds: Returns accepted within 7 days (unused/unopened). Refunds processed within 7–10 working days. Opened consumables/personal care are non-returnable.

  • Liability: Herbenics is not responsible for indirect damages. Maximum liability is limited to the value of purchased products.

Grievance Redressal

Grievance Officer & Data Protection Officer
Herbenics India Private Limited
Shop No. 4, Handeti, P.O. Purana Bazar, Sundernagar Town Ship, Sundarnagar(T), Mandi – 175019, Himachal Pradesh, India
📧 Email: helpmeherbenics@gmail.com
📞 Phone: 9317835553

Governing Law: This Policy & Terms are governed by Indian law. Disputes fall under the jurisdiction of the courts at Mandi, Himachal Pradesh.